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2nd Level Support B2B

Location: Dresden

Your tasks are challenging:
  • Provide technical support to customers and partners for the installation, configuration and use of Kiwigrid's products
  • provide telephone and email support, responding to requests for technical assistance, on-site installations, product implementations, and demonstrations
  • Troubleshooting of technical problems together with the 1st level support of our partners
  • Contribute to and manage parts of the internal bug tracking systems
  • Collaborate closely with the development department during bug fixing
  • Contribute to technical documentation
  • Provide feedback to Product Management
  • Internal test support
Desired Skills and Experience:
  • Excellent interpersonal, verbal and written communication skills
  • Fluent German and English language skills
  • Customer oriented
  • Have good sense of responsibility, acting proactively and versatile
  • Must be self-motivated and organized with a positive attitude with willingness to learn new technologies
  • College degree in IT or similar in-depth knowledge
  • Must have extensive experience with computer hardware, networking, and different OS (Windows, Linux, Andoid)
  • Ability and willingness to travel to customer sites
Further Experiences are a Plus:
  • Experience in scripting (e.g. Python, Shell)
  • Knowledge of database management systems with working knowledge of SQL
  • Experience in the field of energy supply, photovoltaics, and smart grid
 We offer:
  • A permanent employment contract and fair compensation
  • You could be a part of a young, motivated and international team with flat hierarchies, short decision paths and a good feedback culture.
  • A creative and unconventional work environment in an exciting and promising industry
  • The challenge of an independent job assignment
  • Improved well-being through our feel-good program (free beverages, fresh fruits, massages and kicker breaks)
Dresden, Support, Service, Engineer, Customer Support, Technical Support, Smart Grid, Support Engineer, Englisch, ITsax.de, Empfehlungsbund