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Location: Berlin Contract type: Fulltime permanent

As a Technical Support Engineer (f/m) you will be responsible for for setting up Quality Management Systems.

As a Technical Support Engineer (f/m) you will be responsible for ensuring the effective operation of our products and processes which are essential for the success of our business. This will cover the the Quality Management of our projects and products and involves planning, prioritization of all the test-related tasks and writing test strategies.

Your tasks as Technical Support Engineer (f/m):

  • Ensure that Pokeshot///SMZ products are deployed and operating to meet customers’ expectations
  • Processing of customer requests: Answering, handling, testing and if necessary forwarding to the responsible unit
  • Create and reviewing test plans
  • Preparing system performance evaluations
  • Provide customers with progress r
  • eports and other project documentation
  • Troubleshoot technical issues within Support Team

Your Profile:

  • Successfully completed a degree in a related subject such as Informatics, Communication Science or related fields
  • Professional experience in Quality Assurance and Support
  • Deep knowledge of TCP/IP, HTTP, Load balancers, proxies and firewalls
  • Project management experience in Social Business projects would be an advantage
  • GoLive experience of social software solutions like Jive technologies, Office 365, IBM Connections, etc. would be an advantage
  • Excellent time management, multi-tasking, and prioritization skills.
  • German and English fluently spoken and written
  • Experience in deploying JAVA Application

Who we are:

Pokeshot///SMZ specializes in social business consulting, social software, and product development. We help companies to roll out Facebook-like applications in order to improve collaboration and communications among their employees, partners, and customers. Everyone in our team is dedicated to helping our clients become a “successful social business.” Our goal is to facilitate connecting and sharing, to improve collaboration and communications, and to make sure the right experts are found at the right time within business organizations. We don’t do all of this for just anyone, but for a roster of clients that includes some of Germany’s biggest automakers. Pokeshot///SMZ is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, colour, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. Please send your application and CV to careers@pokeshot-smz.com.
Englisch, Technical, Qualityassurance, QA, Testing, Development, Engineer, Support, Software, ITsax.de, Empfehlungsbund