Dresden

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We are seeking a competent Field IT Support Specialist who possesses strong technical knowledge and can communicate effectively to support internal customers, providing excellent customer experience through site IT services improvement, liaising with Service Desk, and acting as escalation contact when necessary.   

Responsibilities: 

  • Develop and maintain professional relationships with key business and IT stakeholders 
  • Represent IT team when required to communicate IT updates with site leadership team 
  • Identify IT services improvement for site and coordinate with global team for guidance and execution 
  • Execute site deployment for globally initiated projects for wide range of IT infrastructure services 
  • Operate and provide maintenance support in IT field, escalate issues to Service Desk and global team as necessary 
  • Lead end-to-end lifecycle management of computing devices including 
  • Negotiation and procurement 
  • Configuration 
  • Asset management 
  • Disposal 
  • Manage local IT vendors, suppliers, and service providers 
  • Provide localized education sessions with internal customers as necessary 

Job Requirements 

  • Proficient in English competency and effective communication skills  
  • Bachelor’s degree or equivalent experience 
  • 3 to 5 years of work experience in an IT position 
  • Experience working in a multi-national company is strongly preferred 
  • Friendly, courteous, and customer service-minded 
  • Possess the ability to 
    • Work effectively in groups and independently 
    • Problem-solve effectively 
    • Take initiative 
    • Drive projects to successful completion 
    • Work with minimal supervision 
  • Excellent interpersonal skills 
  • Ability to calmly deal with difficult customers and/or stressful situations with a positive attitude 
  • Open-minded to learning new things/technologies 
  • Flexible approach to new and/or last-minute changes  
  • Experience and interest in: 
    • PC/workstation provisioning, troubleshooting, and management 
    • Microsoft Office 365 (including Teams, SharePoint, and OneDrive) 
    • Phone setup and support 
    • Meeting room collaboration tools and devices 
  • Preferred exposure to multiple IT infrastructure technologies, such as: 
    • Windows servers 
    • Server virtualization 
    • Storage and backup technologies 
    • Routers, switches, wireless networks, and VPN technologies 
    • Active Directory, DNS, and DHCP 
    • PBX/telecom systems 
    • Datacenter management 
    • Collaboration and VoIP applications 
    • Cloud Services (AWS/Azure) 
    • Automation 
  • Strong interest in day-to-day IT operations and working with technology 
  • Availability to occasionally work evenings and weekends when required 
  • Availability to be On-Call to provide support outside of business hours, weekends, and holidays when needed 
  • Willing to occasionally travel domestically when required 
IT-Administration, Support, Azure, Systemadministrator, IT-Administrator, Infrastruktur, Microsoft, Active Directory, DNS, DHCP, ITsax.de, Empfehlungsbund