Bautzen and Dresden

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Empowering you – to break new ground!

As part of the global NTT DATA Group, one of the world's most successful IT service providers, we are specialized in value-added SAP solutions as NTT DATA Business Solutions. Our clear focus lies in the areas of SAP Consulting, SAP Development, Managed Cloud Services and Application Management Services (AMS) & Technology. We support our customers worldwide in their digital transformation - from A to Z - on their way to becoming an intelligent company.


People are and will remain an important part of this mission. In everything we do, they play the decisive role. That's why we are always on the lookout for talents who can actively strengthen us.

A key factor in our success story is our open corporate culture and the diversity of our employees. 11,500 employees from 64 nations in over 30 countries show that diversity is an integral part of our DNA and that we live diversity, tolerance and respect every day. We are convinced that it is exactly this diversity that leads to productive results and that we benefit from it as a team as a whole.


Location: Bautzen, Dresden


That is what makes us special:

Team-oriented corporate culturecollaboration as equals and steady knowledge transfer

Family-friendliness (e.g. monthly subsidy for daycare costs, partner of AWO lifebalance, paternity network)

Diversity & Inclusion (e.g. various initiatives & communities)

Flexible working hours, part-time models, mobile working - location-independent working (e.g. home office)

Individually tailored onboarding program including a mentoring program and sustainable career support with our career model


Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities

■ 25% employer contribution to the company pension scheme as well as other attractive pension offers (e.g. lifetime working account)

Company health management (e.g. occupational medical examinations, workplace glasses, company-internal vaccination offers, company gym and cooperation with fitness providers at favorable conditions)

Bicycle leasing via JobRad®, employee discounts via corporate benefits, and much more

Wide range of events (team events, employee parties, internal sports tournaments)


Do you love challenges?

As Head of Global Monitoring Services & Team Lead Shared Services Germany (f/m/d), you will assume management responsibility for overall successful execution and operations in the services area of the Monitoring Service within the Shared Services organization.

You will hold the operational responsibility for the effectiveness and efficiency (global) and overall quality of delivery in the service area.

Close collaboration with the Service Owner is key in order to coordinate and supervise critical initiatives as well as projects within given service area, including project management and documentation, following up on planning and results, project prioritization and risk assessment.

You will prepare and track resource planning and utilization. Measure and control internal critical metrics (service quality, customer satisfaction, efficiency). Prepare and support initiatives looking for harmonization of business processes and continuous increase of efficiency.

Head of Global Monitoring Services & Team Lead Shared Services Germany accountabilities:

■ Service Definition and Strategy

■ Personnel Management in cooperation with Delivery Area Lead

■ Manages and accountable for service operations in Service Area

■ Optimizing the average cost rate in the Service Area

■ Operational communication in Service Area

■ Meeting KPIs in Service area 

■ Quality insurance including continue improvement and relative innovation of the services

■ Service reporting

■ Capacity planning in terms of resource forecasting

■ Ensuring the effective and efficient execution of the monitoring services

■ Executing and support global delivery strategy


Convince us with your potential

University degree - preferably in the field of IT - or a comparable qualification or work experience

Success track records of managed/leaded 50+ employees in daily operations

8+ years of experience in management or leadership

3+ years of experience in managers-leads-managers & ability to handle personal conflicts & resolution

10+ years professional experience in the daily operations in SAP Basis and support operations with global collaboration experience

Enforcing standards and continue driving high quality services with sense of service-oriented mindset

■ Strong knowledge and experience in ITIL processes in Managed Services operations with first hands experience in global operations

■ High analytical and conceptual problem-solving skills and business acumen

■ Experience in an international environment (multicultural) and/or within matrix structures

■ Business fluent in written and spoken German and English

Willingness to travel internationally


Do you have questions?

We are looking forward to receiving your complete application documents (cover letter, CV and references) stating the earliest date you could start.

Get empowered by NTT DATA Business Solutions!

Alexandra Wolf 

Tel.: +49 1741537811 


We transform. SAP® solutions into Value


For us as signatories of the Diversity Charter, diversity and equal opportunities are part of everyday life. We stand for an appreciative and prejudice-free working environment - regardless of age, gender, gender identity, sexual orientation, disability, ethnic or cultural background, religion or ideology.

Head, global, Monitoring, Services, Team, Lead, Shared, Germany, (f/m/d), Englisch,, Empfehlungsbund