Junior Service Manager (Human*) in Dresden + Umgebung

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Note: Please apply exclusively via our direct application link hosted by Empfehlungsbund and ITsax.de: https://en.itsax.de/jobs/259235/junior-service-manager-human-stern-in-dresden-p-umgebung. We are looking forward to meet you!

Ready to connect your social skills with your technical IT know-how? Then we have the perfect job for you.

We are looking for you as a Junior Service Manager (human*) with immediate effect. Together with Uwe, Alexandra and your team, you will proactively support our customers' managed services. If you are ready to take on new challenges every day while keeping an eye on our customers' satisfaction, this could be the perfect next step for you.

• You will be responsible for the introduction and project management of new services and the smooth operation of the customer services assigned to you in accordance with the agreed contracts
• Your motivation is to ensure high service quality and to continuously improve customer service in close cooperation with the specialist departments
• You identify cross-selling potential with your customers. The joint development of customized solutions with the Customer Success Team is then the focus of your commitment

• Completed technical studies
• Initial professional experience in project management, IT service management, service delivery management or technical customer support
• Proactive personality characterised by a high level of commitment and customer orientation
• Experienced and friendly interaction with customers and willingness to travel (max. 30% of working hours)
• Business fluent German (min. C1) and very good written and spoken English (min. B2)
• Driving licence

• Dealing with ITSM systems
• First contact with JIRA and Confluence
• Knowledge of ITIL or even an ITIL certification

We work with passion and pleasure for international customers such as Continental, Implenia, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.

Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.

At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.

Get to know your team: Employee story

• Permanent position with 30 days' vacation
• Flexible working time model with option for mobile working
• Supportive onboarding with a mentor at your side
• Work-life balance and compatibility of family and career
• Individual, extensive further training opportunities
• Offers for health prevention and company pension scheme
• Team events, sports activities, job bike

Get to know all the benefits: Benefits

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*Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.