as of 27.000 € annual

Dresden (hybrid)

Advanced Junior Lateral entry Unskilled

Shift work

30 Vacation days

🇩🇪 B1/B2

🇬🇧 B1/B2

Please apply here on „ITsax.de“ with the „Apply Now“ link/button at the top right.

Note: Please apply exclusively via our direct application link hosted by Empfehlungsbund and ITsax.de: https://en.itsax.de/jobs/117797/technical-assistant-mensch-stern-mit-entwicklung-zum-2nd-level-system-engineer-in-dresden?locale=en&locale=en. We are looking forward to meet you!

Are you a team player and love solving technical IT problems? Then you've come to the right place!

We are looking for you as a Technical Assistant (human*) with immediate effect. Together with Ben, Sergio and your team, you will be responsible for providing technical application support to our customers. We will actively support you in expanding your specialist knowledge so that you can take on tasks as a second-level system engineer in the future.

WHAT TASKS AWAIT YOU

Acceptance and pre-qualification of support requests via telephone, e-mail inquiries and ticket system (JIRA)
Solving technical problems in collaboration with 2nd level support
Staging of switches for use by our customers

WHAT YOU SHOULD BRING WITH YOU

IT knowledge and interest in error analysis (troubleshooting)
Initial experience in telephone customer support and with ticket systems
Knowledge of working with networks (routing/switching)
Willingness to work shifts and weekends
Professional manner of expression and friendly handling of customer concerns
Good knowledge of Office applications (Excel, Word, Outlook)
Very good knowledge of German (C1) and good knowledge of English (technical English, B2)

Do you not yet have all the required skills? We will be happy to check the possibilities of a qualification program.

NOT A MUST BUT A PLUS

Successfully completed training as an IT specialist for system integration/technical assistant/technical consultant for integrated systems/information technology assistant or IT retraining or several years of professional experience in IT support
Initial experience with JIRA and Confluence

WORKING AT ENTIRETEC

We work with passion and pleasure for international customers such as Continental, Implenia, Schott and Zeiss. Our managed services make their day-to-day business easier and help them achieve their goals.

Our team is as diverse as our solutions. We work together on projects from different locations around the world. English is an important part of our corporate culture.

At ENTIRETEC, there is a working environment at eye level that is characterized by team spirit and appreciation. Your ideas are in demand and you are welcome to play an active role in shaping them. Every contribution to the success of our team and our customers counts.

Get to know your team: Employee story

WHAT WE OFFER YOU

Permanent position with 30 days' vacation
Flexible working time model with option for mobile working
Supportive onboarding with a mentor at your side
Work-life balance and compatibility of family and career
Individual, extensive further training opportunities
Offers for health prevention and company pension scheme
Team events, sports activities, job bike

Get to know all the benefits: Benefits

FITS YOU?

Upload your application directly via the “Continue to application” button, send us an email to hr@entiretec.com or get in touch with us via LinkedIn/ Xing. We look forward to hearing from you and will get back to you.

Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy here. Information on the application process.

*Personal formulations in the job advertisement are to be considered gender-neutral. Gender, origin, skin color or handicap play no role for us, nor which group we feel we belong to or what we believe in. What is important to us is that we all pull together and achieve extraordinary things together - for ourselves and our customers.

Personal phrases in the job advertisement are to be considered gender-neutral.

* Our business is technology, but the focus is always on people. Everyone is unique and special. That's why we are primarily concerned with achieving something extraordinary together. Through innovative ideas, passion and know-how, we have grown from a start-up to a multinational company. Gender, origin, skin color or handicap play no role for us, nor do we feel we belong to any group or what we believe in. The important thing for us is that we all pull together.

Service, Desk, Operator, Support, IT, 1st, First, Level, Cisco, Netzwerk, ITsax.de, Empfehlungsbund

Short profile of ENTIRETEC AG

As an established IT specialist, ENTIRETEC supports local and global business strategies in highly secure network environments. We offer innovative communication solutions and tailor-made, centralized managed service concepts that facilitate the daily work and allow time for the essentials.

All our solutions are based on self-developed, flexibly combinable technology modules that enhance our customer’s infrastructures. From
Corporate LAN or WAN and Security Services up to Multimedia and Advertisement to Portal Services and High-tech Information Technology there are boundless possibilities. Moreover by using central identity management, it becomes possible to specify fine-grained individual access to applications and data for every single user.

We meet international challenges with a local presence. With our headquarters in Germany and branches in Switzerland, the USA, the UAE and Malaysia, we can provide qualified local partners as well as expert local assistance in global networking. Our presence on virtually every continent means we are also successfully able to offer solutions at a global level.

And since our client‘s particular requirements are unique, the solution we offer will always be specific to them. With passion and lateral thinking we are always looking for the best approach to exactly meet our customer’s requirements - today and in the future.

“Germany is an innovative country with creative, qualified heads full of ideas which is proven by numerous inventions and groundbreaking technologies. As a potential employer and with the help of this portal, we can perfectly show available career opportunities to people. Moreover, we reach national and international experts in order to inspire them to life and work with us. We are very pleased to support this opportunity.